Return Policy


For returns, fill out the information request form available on our website ( In the comments box, indicate the order number, the model you wish to return, and the reason.

No returns are accepted on discounted purchases.

Only the value of returned items will be credited. The credited amount excludes the transport fees for the original order and for return shipping. They remain the buyer’s responsibility. Hichaud will contact you to obtain the information necessary to credit you in the same manner that you completed the original online payment.

Terms and Conditions:

1- The product must not have been used.
2- The product must be returned within 10 business days following reception of the product. (*)


* If it is due to a manufacturing defect, the return must be made within 30 days following reception of the product.

If the return is accepted, you will be notified by email at the address you provided with your order. We will then check that your return contains the following:

1- A copy of the original invoice.
2- The product in the same condition and the same packaging or packaging of the same size and same container.

It must be sent to the following address:


Hichaud Inc
2485, Boulevard Neuvialle
Québec (Qc) Canada
G1P 3A6